Shipping Policy

Last Updated: June 2026

Thank you for shopping with Ivory & Timber Bridal.

We aim to dispatch all orders as quickly as possible, so your veil arrives in time for your special day.

Processing Times

All veils are held in stock and ready to ship.

Orders are typically processed and dispatched within 2–4 business days of purchase.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional events, or public holidays, dispatch times may be slightly extended.

Shipping Within Australia

Shipping rates are calculated at checkout.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Delivery timeframes vary depending on your location and the shipping service selected.

International Shipping

We currently ship to selected international destinations.

International delivery times vary by country and shipping provider.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

Ivory & Timber Bridal is not responsible for delays caused by customs processing.

Delivery Delays

While we aim to ensure prompt delivery, shipping timeframes are estimates only.

We are not responsible for delays caused by:

Postal or courier service disruptions
Weather events
Customs processing
Public holidays
Incorrect shipping information supplied by the customer
Circumstances outside our reasonable control

Incorrect Shipping Information

Please ensure all shipping details are accurate at the time of ordering.

Ivory & Timber Bridal is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at: info@ivoryandtimberbridal.com.au

We will work with the shipping carrier to investigate the issue and assist where possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Ivory & Timber Bridal

0422 334 229

Email: info@ivoryandtimberbridal.com.au

Website: www.ivoryandtimberbridal.com.au